FAQ - Frequently Asked Questions
Orders
I haven't received order confirmation – what should I do?
I haven't received order confirmation – what should I do?
Check your SPAM or Offers folder. If the message is not there, write to us: shop@ohzuza.com
I have a problem with payment – what can I do?
I have a problem with payment – what can I do?
Please try again or choose another payment method. You can also pay for your order by traditional transfer - details can be found in the Payments and delivery tab. In case of problems, please contact us.
Store page not working properly – what to do?
Store page not working properly – what to do?
Try refreshing the page or opening it in a different browser. If the problem persists – write or call us.
I can't add a product to my cart - what should I do?
I can't add a product to my cart - what should I do?
Make sure you have selected a size and color. If everything is checked and the button still doesn't work - the product may be temporarily unavailable.
Can I change my order details (address, size, color)?
Can I change my order details (address, size, color)?
Yes, if the order has not yet been packed and shipped. Contact us as soon as possible: shop@ohzuza.com
Can I cancel my order?
Can I cancel my order?
Yes, if it hasn't been packed and shipped yet. Write or call us as soon as possible
How do I check my order status?
How do I check my order status?
We will inform you about it by email – you will receive a message after placing and shipping the order.
My discount code isn't working – what now?
My discount code isn't working – what now?
Make sure the code hasn't expired and that you're not trying to use multiple at once. If in doubt, write to us.
Products
Where are Oh!Zuza products manufactured?
Where are Oh!Zuza products manufactured?
All our products are made in Poland, in our own sewing factory in Łódź.
What materials do you use in your products?
What materials do you use in your products?
We focus on natural and certified materials, such as viscose and cotton. Most of our materials are Oeko-Tex Standard 100 certified – this means that the materials have been tested and do not contain harmful chemicals and dyes.
How to choose the right size?
How to choose the right size?
On each product page you will find a link to a size chart. If in doubt – contact us.
Is it possible to adjust the product to your needs, e.g. shorten the pants?
Is it possible to adjust the product to your needs, e.g. shorten the pants?
Yes, we do minor alterations such as shortening sleeves or legs. Contact us by email, phone or write in the comments to the order. Products made to order are not returnable.
“One or more of the products you ordered are currently being sewn...” – what does that mean?
“One or more of the products you ordered are currently being sewn...” – what does that mean?
This means that we do not have a given product in stock at the moment – but we sew it for you in our own sewing room, usually within 24 hours.
Shop and service
Can I place an order by phone or email?
Can I place an order by phone or email?
Yes, you can also place your order by phone or email.
I didn't receive confirmation of my newsletter subscription – what should I do?
I didn't receive confirmation of my newsletter subscription – what should I do?
Check your SPAM or Offers folder. If you still haven't received anything - contact us.
Are Oh!Zuza products suitable as a gift?
Are Oh!Zuza products suitable as a gift?
Yes - by default we pack products in an elegant bag. You can also choose to pack them in a gift box.
Is personal collection possible?
Is personal collection possible?
Yes. Just select this option when ordering. Collection takes place at our warehouse: ul. Andrzeja Struga 78, 90-557 Łódź.
Delivery and payment
What payment methods are available?
What payment methods are available?
We accept card payments, BLIK, fast transfers, Apple Pay, Google Pay, PayPal and PayPo.
How much time do I have to return it?
How much time do I have to return it?
You have 30 days from receipt of shipment to return the product.
How long does it take to get a refund?
How long does it take to get a refund?
We will process your refund within 14 days of receiving your return package.
Do you ship internationally?
Do you ship internationally?
Yes, we ship to most countries in the world.
What is the order processing time?
What is the order processing time?
Most orders are shipped within 24 hours. When we sew something especially for you, the completion may be extended by 1 business day. Delivery in Poland: 1–2 business days. Abroad: 1–10 days.
What currencies can I pay in?
What currencies can I pay in?
We accept payments in PLN, EUR, GBP and USD.
