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Returns and exchanges

What's the easiest way to make a return in our store? Use Convenient Phrases

 

Do you want to return it yourself? Please see our returns policy below

Download the model withdrawal form (PDF)

Hassle-free returns

We make every effort to ensure that our products meet your expectations as well as possible. Starting from the first sketches of models, through the selection of materials and accessories, to the customer service of our store - at every step, we are guided by full customer satisfaction.

Sometimes, however, it happens that an item purchased by shipping does not meet the customer's expectations. If this happened in your case - please inform us of your decision within 14 days of delivery of the package. Then, we ask you to send back the goods within 14 days of withdrawing from the contract, and we will refund the money for the returned items.

If you have not been able to choose the right size, you can replace it within 14 days of receiving the goods. All you need to do is send back the replacement products to us, and we will replace them and deliver them to you. 

The cost of replacing the goods is borne by the buyer.

Address for returns

Vanilla sc
ul. Andrew's Day 78
90-557 Lodz

We attach a return / exchange form to each package, please complete it and attach it to the package.

You do not have to send back the purchase invoice.

We do not accept returns sent:

Purchase on invoice with NIP (tax identification number)

The right to a refund applies only to consumer purchases, which means that if you have provided the tax identification number for the invoice, the right to return is not due.

How much are we refunding

You will receive a refund for:

You will not receive a refund for:

Exchange, discounts and shipping costs

In the event of an exchange for a different size or color, the granted discounts will remain unchanged. If the exchange is for another product and the discount granted for the first purchase was a one-off or its expiry date, the discount will not be transferred to the products from the exchange. This is a new order.

When exchanging for a different size, please note that products in sizes 3XL and 4XL and oversize products in sizes 2XL/3XL are 10% more expensive than others.

If there is not enough amount for the return for the return shipment, we will contact you regarding the surcharge (bank transfer, online payment, cash on delivery).

Your satisfaction is always our top priority

If you have any questions or doubts - we are at your disposal (click).

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Size Chest
Dog Hips
XS 80-84 64-68 88-92
S 84-88 68-72 92-96
M 88-94 72-78 96-102
L 94-100 78-84 102-108
XL 100-108 84-92 108-116
XXL 108-116 92-100 116-122
3XL 116-124 100-108 122-130
4XL 124-132 108-116 130-138
Oversize Chest
Dog Hips
S/M 80-84 64-68 88-92
L / XL 94-108 78-92 102-116
2XL / 3XL 108-124 92-108 116-130