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Shop rules

valid from 01.03.2023/XNUMX/XNUMX

The following Regulations define the general conditions of sale in our online store available at www.ohzuza.com, run by Vanilla sc Katarzyna Pastwa, Marek Pastwa, ul. Napoleońska 33, Łódź 94-231, NIP: 1181842239, REGON: 140553472.
Economic activity is registered in the Central Register and Information on Economic Activity (CEIDG), kept by the minister responsible for economy.

1. The scope of the regulations

The Regulations apply to all orders placed by Consumers and Entrepreneurs via our online store.

The consumer is, in accordance with art. 22 of the Civil Code, a natural person who performs a legal transaction with the entrepreneur not related directly to his business or professional activity.

The entrepreneur is, in accordance with Art. 43 of the Civil Code, a natural person, a legal person and an organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity on its own behalf.

Other or supplementary Regulations and General Terms and Conditions applied by Entrepreneurs do not apply - they will only become part of the contract with our express written consent.

2. Conclusion of the contract

The sales contract is concluded with Vanilla sc Katarzyna Pastwa, Marek Pastwa.

The presentation of products in our online store constitutes an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code. In order to submit an offer to purchase products, an order must be placed. Using the mechanisms available in our store, you can add selected products to the shopping cart and submit a purchase offer. The shopping cart and the data entered in the forms can be modified before placing the order, using the available functionalities and messages appearing during the ordering process.

By clicking on the order summary page on the button confirming and finalizing the order - you place an order for the products in the basket. After placing the order, you will receive an e-mail from us confirming receipt of the order and its acceptance for implementation. Upon receipt of this message, a sales contract is concluded.

3. Language and rules for the consolidation of the contract

The sales contract can be concluded in Polish

We save the content of the contract and send you order details and our Terms and Conditions by e-mail. You can also check your order information via your customer account. The Regulations are also made available on the website of our online store in a way that allows you to obtain, reproduce and record the content.

4. Delivery of products

In some cases, shipping costs must be added to the given product prices. The ordered products are delivered via courier companies cooperating with us. Detailed information on possible methods and dates of delivery as well as shipping costs are presented when placing the order and in a special information tab on our store's website.

In principle, it is possible to collect products in person at the following address: Vanilla sc, ul. Andrzeja Struga 78, 90-557, Łódź, from Monday to Friday from 9.00 to 15.00, except for public holidays. Picking up the ordered goods in the store, you can pay in cash and by credit card.

5. Payment

The following payment methods are available for you in our online store:

Detailed information on possible methods of payment, including online payment services integrated with our store and available types of e-payments as well as any additional costs, are presented when placing the order and on our store's website in a special information tab on payment methods.

6. The right to withdraw from the contract

Consumers have a statutory right to withdraw from the contract, in accordance with the information contained in the instruction on the right to withdraw from the contract.

The right to withdraw from the contract is also granted to natural persons concluding a contract directly related to their business activity, when the content of this contract shows that it is not of a professional nature for these persons resulting in particular from the subject of their business activity, made available on the basis of the provisions on Central Register and Information on Economic Activity. Other entrepreneurs are not entitled to withdraw from the contract.

7. Reservation of ownership of things

The products ordered in the store remain our property until full payment of the sale price.

8. Damage caused during transport

Applies to Consumers: in the case of a consumer purchase at a distance, our store always bears the risk of accidental damage or loss of items in transit. If the ordered products are delivered with obvious damage caused during transport, we kindly ask you to report such a defect to the deliverer as soon as possible and contact us. A delay in submitting such a complaint or making contact has no consequences for your statutory rights (described below in the section on complaints) and their satisfaction. However, faster notification helps us in pursuing our claims against the carrier or transport insurer.

Applies to Entrepreneurs (except for natural persons concluding a contract directly related to their business activity, when the content of this contract shows that it is not of a professional nature for these people - the so-called "quasi-consumers", i.e. sole traders exercising certain consumer rights) : the risk of accidental loss or accidental deterioration of the product passes to you when we release it to the freight forwarder, carrier or other person or institution responsible for the shipment. We are not responsible for the loss, shortage or damage of the product arising from the moment it is accepted for transport until it is delivered to you, and for delays in delivery caused by the carrier.

9. Complaints: compliance of the goods with the contract / defects

Concerns Consumers: we are obliged to deliver the goods without defects. In the event of non-compliance of the goods with the contract, the Consumer has the rights set out in Chapter 5a of the Act on Consumer Rights. On the terms set out therein, the Consumer may demand repair or replacement of goods that are not in accordance with the contract, or submit a statement about reducing the price of the goods or withdraw from the contract. We are responsible for the lack of conformity of the goods with the contract revealed within 2 years of their delivery, unless we have specified a longer shelf life for a given product - in which case the longer period applies.

In the event of non-compliance of the goods with the contract, the above provisions regarding the Consumer also apply to a natural person concluding a contract directly related to its business activity, when the content of this contract shows that it is not of a professional nature for that person, resulting in particular from the subject matter performed by economic activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity.

Complaints may be submitted:

Information on any additional warranty and its detailed conditions are always attached to the product and available on the information pages of the online store.

Applies to Entrepreneurs: (except for natural persons concluding a contract directly related to their business activity, when the content of this contract shows that it is not of a professional nature for these persons - the so-called "quasi-consumers", i.e. sole traders exercising certain consumer rights): in the case of a sales contract concluded with the Entrepreneur, pursuant to art. 558 § 1 of the Civil Code, the liability of our online store under the warranty for defects is excluded.

Our customer service is at your disposal: From Mon to Fri from 9:00 to 15:00

10. Services provided electronically

In order to use our online store, including browsing the assortment and placing orders, it is necessary to have a multimedia device with an installed web browser and access to the Internet and e-mail. It is recommended to enable JavaScript scripts and saving cookies in the browser settings. Users are required to use the online store in a manner consistent with the law and morality, the provision of illegal content is prohibited.

We take all necessary steps to ensure that the website and interface of our online store are fully operational to the extent that it results from the current technical knowledge and we undertake to remove all irregularities and technical problems reported by users within a reasonable time. The above also applies to the option to subscribe to the newsletter or the optional option to set up a customer account - if these services are provided as part of our store. You can notify us about any detected irregularities or interruptions in the functioning of the website and services of our online store via the contact details indicated in the above point. In a complaint regarding irregularities related to the technical functioning of the online store website, please indicate the type and date of occurrence of the irregularity.

11. Out-of-court dispute resolution

Please be advised that Consumers have the option of an extrajudicial method of dealing with complaints and redress. Information on how to access the above-mentioned mode and procedures for settling disputes can be found at the following address: www.uokik.gov.pl in the bookmark "Amicable settlement of consumer disputes".

In addition, at: http://ec.europa.eu/consumers/odr Consumers have access to an online platform for resolving consumer disputes (the so-called ODR platform). The ODR platform is a multilingual, interactive website for servicing Consumers and entrepreneurs seeking out-of-court settlement of disputes arising from a distance sales contract or contract for the provision of services.

Using the above-mentioned out-of-court redress and dispute resolution is voluntary and may only take place if both parties to the dispute (the consumer and the seller) agree to it.

We undertake to use out-of-court resolution of disputes with Consumers within the meaning of the Act of 23 September 2016 on out-of-court resolution of consumer disputes. The entity authorized to out-of-court resolution of disputes between our company and the Consumer is: Łódź Voivodship Inspector of Trade Inspection in Łódź, ul. Gdańska 38, 90-730, Łódź, www.wiih.lodz.pl.

12. Final provisions

None of the provisions of these Regulations is intended to violate the statutory rights of the Consumer. In the event of any conflict of the provisions of these Regulations with the rights of Consumers resulting from generally applicable provisions - the statutory regulations will always be applied in place of the challenged provisions of the Regulations.

In the case of Entrepreneurs, all contracts concluded with us are governed by Polish law, excluding the United Nations Convention on Contracts for the International Sale of Goods.

In the case of Entrepreneurs, legal persons under public law or separate public law entities, the court competent to resolve all disputes arising from the contractual relations between us and you will be the court competent for our registered office. The previous sentence does not apply to natural persons concluding a contract directly related to their business activity, if the content of this contract shows that it is not of a professional nature for these persons, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register. and Information on Business Activity.


Previous versions of the store regulations

Store regulations 01.04.2021-28.02.2023

Store regulations 25.02.2015/31.03.2021/XNUMX - XNUMX/XNUMX/XNUMX

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Size Chest
Dog Hips
XS 80-84 64-68 88-92
S 84-88 68-72 92-96
M 88-94 72-78 96-102
L 94-100 78-84 102-108
XL 100-108 84-92 108-116
XXL 108-116 92-100 116-122
3XL 116-124 100-108 122-130
4XL 124-132 108-116 130-138
Oversize Chest
Dog Hips
S/M 80-84 64-68 88-92
L / XL 94-108 78-92 102-116
2XL / 3XL 108-124 92-108 116-130