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The right to withdraw from the contract

Information on the exercise of the right to withdraw from the contract and a model withdrawal form

The right to withdraw from the contract

You have the right to withdraw from this contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the day on which you came into possession of the last of the goods or on which a third party other than the carrier and indicated by you came into possession of the last of the goods.

To exercise the right to withdraw from the contract, you must inform us (Vanilla sc Katarzyna Pastwa, Marek Pastwa, ul. Andrzeja Struga 78, 90-557 Łódź, Poland, [email protected], phone: +48 665 121 500 about your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the model withdrawal form, but it is not mandatory.

To meet the deadline to withdraw from the contract, you only need to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

Consequences of withdrawal from the contract

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from the type of delivery chosen by you other than the least expensive type of standard delivery offered by us), immediately and in any event not later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract. We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this return. We may withhold the reimbursement until receipt of the goods or until you provide us with proof of its return, whichever occurs first.

Please send back or hand over the goods to us immediately, and in any case not later than 14 days from the day on which you informed us about the withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from using them in a different way than was necessary to establish the nature, characteristics and functioning of the goods.

The right to withdraw from a distance contract does not apply to:

Download the model withdrawal form (PDF)


Previous versions of the right of withdrawal

Right to withdraw from the contract until February 28.02.2023, XNUMX

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Size Chest
Dog Hips
XS 80-84 64-68 88-92
S 84-88 68-72 92-96
M 88-94 72-78 96-102
L 94-100 78-84 102-108
XL 100-108 84-92 108-116
XXL 108-116 92-100 116-122
3XL 116-124 100-108 122-130
4XL 124-132 108-116 130-138
Oversize Chest
Dog Hips
S/M 80-84 64-68 88-92
L / XL 94-108 78-92 102-116
2XL / 3XL 108-124 92-108 116-130